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The
Solutions
Stag
Entry Level All-in-One QMS Solution
Learn MoreLino
A Sophisticated Linear Queuing System
Learn MoreCluster
Modular and Most Advanced Queuing
Learn More
Efficiently manage footfall and enhance customer experience at any customer centric
location and capture deep insights at every touch point.
Online Appointments
Customers can book appointments on the go via omnichannel digital platforms.
Virtual Check-In
Customers can check-in into the queue for preferred services virtually from the convenience of their location.
Self Check-In
Customers can check-in into the queue for preferred services via interactive self service kiosks.
Touchless Check-In
Customers can check-in to the Queue for preferred services from mobile device by scanning a QR Code.
Automated Check-In
Customers can check-in to the queue for preferred services automatically once the they enter the premises.
Assisted Check-In
Customers can check-in into the queue for preferred services by seeking the assistance of a Customer Service Agent at the reception.
One-to-One Check-In
Customers can check-in into the queue for preferred services via a one-to-one interaction with a dedicated Greeter.
Content Publishing
Push content across a network of displays in the customer service area for effective content delivery.
Status Displays & Signage
Display live queue status on digital screens while playing digital media content.
Virtual Branch
Customers can get served virtually at the comfort of their location through video call for a seamless experience.
Agent Portal
Intuitive web-based interface for Agents to call Customers to be served.
Management Portal
Management views live dashboard and reports to keep real-time track of customer service operations.
Counter Display & Signage
Smart Displays to indicate counter number and clearly guide customers.
Survey Feedback
Customers can easily share feedback on their experience at the customer service centre.
Analytics Dashboard
Management views live dashboard and reports to keep real-time track of customer service operations.
Configuration & Setup
Advanced portal to seamlessly configure and manage the entire system process.
A mighty and an extensive on-premise platform for entry to advance single location workflows. Queaxis - Stag is an out-of-box solution which enables businesses to greet their customers with style and makes the waiting area more friendly. It streamlines operations and communication in customer service all in one system.
Paperless call forwarding solution to manage traditional single line queues using smart FIFO algorithm built into the system at its core. Queaxis - Lino with its easy to use interface and simple hardware controls, makes it the best of its class.
The most advanced member of the family, the Queaxis - Cluster, is capable of performing dynamic workflows for large single location and multi location setup with HA and DRS. It can deliver full coverage for customer service operations while hosted on-premise virtual server or private/public cloud infrastructure.
The signage module built into Queaxis and integration with PixlView brings in a new level of opportunity to promote your brand. Alongside queue information, push ads, play captivating media content, show information and infotainment content to keep the customers engaged.
An advanced web-based agent terminal enabled service representatives to serve customers with ease. Emote bundles the most sophisticated features including live chat, call forwarding, realtime performance indicator and much more power-ups. It is dynamic and fully customizable to adapt to your unique workflow demands.
Analytics, reports and live dashboards from PixlSens extentends Queaxis to generate powerful real-time insights to benchmark and analyse. PixlSens deeply integrates with Queaxis to monitor KPIs for actionable business decisions faster.
Queaxis is flexible and scalable to maximise value through workflow automation and integration with multiple systems
Queaxis integrates with Microsoft active directory, Azure AD and OpenLDAP for user identity and access management.
Connect enterprise applications with Queaxis via HL7, SOAP, RestFul services and many other standard protocols.
Queaxis couples effectively with SchdMngr allowing customers to plan and book visits and online meetings directly from business’s website and/or mobile app.
Serve customers virtually from anywhere anytime, Schd.Live integration makes it possible to deliver services remotely with a need for customers to install any app, it supports and works out of all the major web-browsers.
Queaxis works with AWS SNS, AWS SES, Whatsapp API, Conversation bots and many other services from various communication platforms such as Twilio, InfoBip, Reson8 to push realtime notifications, SMS, email and AI powered chats.
Queaxis supports webhooks to quickly integrate with existing applications securely. Queaxis triggers events with realtime payload to all the authorised application configured and connected to the grid.
Queaxis offers extensive RestFul APIs and HL7 interface to extend capabilities beyond possibilities to cater unique business requirements.
Industrial grade self-service ticket dispenser and kiosks to place ideally at entry points for customers to check-in and browse through servers offered.
Customise and while label to match the interior and blend in with the aesthetics. Simply extend the kiosk’s capabilities with versatile add-ons to make the most out of it.
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