ALIGNING
CUSTOMER
EXPERIENCES

“CJM completely transforms the Customer Experience levels at Government Service Centres, and facilitates smooth service delivery for the Public. Government and Ministries being critical institutions experiencing heavy daily footfall.
Create a streamlined experience for visitors at all ministries to avail unified government services. Ease crowding and optimize resource allocation while ensuring all visitors are welcomed with care. Enhance customer service through data-backed decisions based on historic visitor flow data.

CJM enables healthcare facilities including Hospitals, Clinics, Pharmacies & Labs to create a seamless and hassle free patient journey. Queaxis offers the perfect blend of healthcare workflow management by centrally integrating with the HIS solution. It acts as the interface between patients, nurses, doctors and the management, thereby boosting the Operational efficiency of the Health Care provider. Integrate with central systems including HIS and ERP to create a harmonious ecosystem for patient service while ensuring highest standards of patient data security.

Accelerating the Customer’s end-end journey through integrated technology.
Retail banking clients having busy schedules expect the financial institution to offer a quick and convenient experience while availing the services.
CJM solutions integrated with the Digital Banking and CIF can generate augmented value in customer service delivery through improved planning, predictability and execution.

The sharing economy is dynamic and has resulted in new ways of serving consumers and operational staff to run it. Provide a channel to deliver key services including concerns, feedback and related administrative tasks. Save time for both the attendees and attendants in all transactions by offering a digital channel to plan and deliver the services.
Locations like airports receive significant footfall throughout the day and CJM solutions can solve this.

Schools and universities need visitor management solutions which can function throughout the year. Administrative tasks including admissions, graduations, fee payment and registrations are some of the transactions which are in high demand to be streamlined.
Save valuable time of staff, faculty, students and parents by providing them the comfort of scheduling and receiving the services are their convenience.

Eliminate congestion driving business profitability and brand loyalty.
Any business offering customer service can benefit from CJM solutions which is faster, better and affordable to adopt. Entities such as business centre, retail and F&B outlets can implement the CJM solutions to augment their customer service operations.
Understand visitor behavior and deliver products and services based on the customer need.