Retail

Retail Chain leading the industry for 2+ decades with successful regional expansion. Rapid expansion and distributed presence across the Middle-East and Africa regions through 100+ supermarkets required them to implement solutions which streamlines their customer flow while maintaining a consistent service standard.

Challenges

Scattered Queues

Retail shoppers get confused about which counter or service kiosk to proceed to, primarily due to the lack of visibility and clarity.

Peak Store Rush

Large crowds doing peak hours at Retail outlets make it difficult to manage them and requires dedicated staff and resources solely for guiding customers to the right counter.

Unclear Feedback

The management does not have an overview of the customer’s experience at the retail stores and unable to understand sentiments and pain points in real-time.

Unclear Shopper Patterns

The operations team primarily depend on multiple fragmented data sets to understand store performances, resulting in inaccurate forecast and tedious amount of time to analyze results.

How We Solve It

Linear Queuing

Queaxis® LinoTM is a ticketless customer calling solution using First-In-First-Out technology which is best suited for retail customer service

Digital Displays

PixlViewTM High resolution LCD Counter and Main Displays with an array of screen sizes with audio to project updated promotions with high clarity and visibility.

Wireless Calling

Invite customers to the counter with the simple touch of a button using Zigbee technology. This includes a button and a gateway to help the maintain a wireless operation

Shopper Feedback

PixlCFSTM to get real-time feedback from retail customers while they are at the store for immediate alerts and understanding sentiments to ensure quality service is maintained

Queaxis® LinoTM is a ticketless customer calling solution using First-In-First-Out technology which is best suited for retail customer service.

PixlViewTM High resolution LCD Counter and Main Displays with an array of screen sizes with audio to project updated promotions with high clarity and visibility.

Invite customers to the counter with the simple touch of a button using Zigbee technology. This includes a button and a gateway to help the maintain a wireless operation.

PixlCFSTM to get real-time feedback from retail customers while they are at the store for immediate alerts and understanding sentiments to ensure quality service is maintained.

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