Banking

Enhancing Bank’s End-to-end Customer Journey Experience Through Advanced Technology.

With increasing competition, Banks differentiate and win over the customers through an excellent Customer Experience. Queaxis® offers the perfect channel for Banks to manage and direct customers to the right services. A growing number of financial institutions are using Queue Management systems to manage waiting time and overall productivity.

Challenges

Fragmented Customer Journey

Customers face an unpleasant experience when they are not guided in a streamlined manner while at the branch

Disengaged Waiting Experience

Impersonalized customer engagement increases customer walkaways and impatience as they are unaware of their service status

Untapped Touch points

The Retail Banking waiting area is not utilised effectively for revenue generation or displaying relevant promotional content.

Limited Branch Reports

Insufficient data points, hinders the Bank from improving their service standards and plugging the gaps in service.

How We Solve It

Appointment Scheduling

Mobile App for Appointment Booking & Schedule before arrival at the Service Centre. The Public can book, modify or cancel their appointments and also receive live updates over the App & SMS.

Digital Signage

Cloud-based Digital Signage solution can help manage the content, timing and segment of the video to be displayed from a centralized management portal.

Customer Feedback

Real-time feedback from Customer which can be analyzed and benchmarked for immediate intervention. The feedback includes qualitative and quantitative responses which are gathered during and after the service

Customer Journey Report

Comprehensive report with Customer Experience insights which maps the entire journey from Arrival right until they exit the premises. The rich graphical insights enables the Ministry to make faster business decisions

 

Mobile App for Appointment Booking & Schedule before arrival at the Service Centre. The Public can book, modify or cancel their appointments and also receive live updates over the App & SMS.

Cloud-based Digital Signage solution can help manage the content, timing and segment of the video to be displayed from a centralized management portal.

Real-time feedback from Customer which can be analyzed and benchmarked for immediate intervention. The feedback includes qualitative and quantitative responses which are gathered during and after the service

Comprehensive report with Customer Experience insights which maps the entire journey from Arrival right until they exit the premises. The rich graphical insights enables the Ministry to make faster business decisions

 

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