Government

Advanced public service delivery enhancing people’s lives.

Queaxis completely transforms the Customer Experience levels at Government Service Centres, and facilitates smooth service delivery for the Public. Government and Ministries being critical institutions experiencing heavy daily footfall, Queaxis does a great job in ensuring that the customer service process is smooth and consistent.

Challenges

Crowded Service Counters

With the heavy number of visitors, the services are often overcrowded due to unorganised management.

Outdated Technology Systems

Archaic systems hinder the service center from providing the best services and does not allow for the scale up of operations.

Untapped Digital Screens

The abundant digital signage space available in the service centers are underutilised, resulting in lost marketing opportunities.

Basic Visitor
Reports

Basic reports with fragmented data do not provide a complete view of the operations and gaps in the service offered.

How We Solve It

Appointment Booking

Mobile App for Appointment Booking & Schedule before arrival at the Service Centre. The Public can book, modify or cancel their appointments and also receive live updates over the App & SMS.

 

Virtual Queuing

Advanced Queuing Solution to manage visitor flow from the time of arrival right until they leave the Service Centre. It significantly reduces the waiting time and also keeps the Visitors informed of their service status.

Centralized Visitor Management

Manage all the Customer Journey touch points across multiple branches through a central dashboard and keep checks in place when it comes to day-to-day visitor services.

Visitor Journey Report

Comprehensive report with Visitor Experience insights which maps the entire Visitor journey from Arrival right until they exit the premises. The rich graphical insights enables the Ministry to make faster business decisions.

Mobile App for Appointment Booking & Schedule before arrival at the Service Centre. The Public can book, modify or cancel their appointments and also receive live updates over the App & SMS.

 

Advanced Queuing Solution to manage visitor flow from the time of arrival right until they leave the Service Centre. It significantly reduces the waiting time and also keeps the Visitors informed of their service status.

Manage all the Customer Journey touch points across multiple branches through a central dashboard and keep checks in place when it comes to day-to-day visitor services.

Comprehensive report with Visitor Experience insights which maps the entire Visitor journey from Arrival right until they exit the premises. The rich graphical insights enables the Ministry to make faster business decisions.

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